OUR POLICIES

La Bourgeoise de Renens® delivers worldwide.

Delivery being provided by a third-party service provider, the customer acknowledges and accepts that La Bourgeoise de Renens® cannot in any way be held liable if the non-performance or poor performance of this obligation is attributable to the customer or to the act of a third party to the contract or a case of force majeure.

Shipping costs: Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order.

Customs fees: Any order placed on the site and shipped outside Switzerland may be subject to taxes or customs duties. These costs related to delivery are the responsibility of the customer and are his responsibility. La Bourgeoise de Renens® is not required to inform the User of the taxes or customs duties applicable to the countries of delivery.

Delivery time: Delivery will take place at the latest within thirty (30) days of the order, unless otherwise provided, of which the Customer will be informed before placing his order, indicating an average delivery time. During peak periods, end-of-year celebrations, sales, promotions, the announced deadlines may be extended. For Switzerland, parcels are generally delivered within 2 to 5 working days following their date of dispatch. If the customer is not present when the package is presented at the delivery address, a transit advice note will be left by the Carrier in the recipient's mailbox to inform him of this. The customer, provided with an identity document, will then have to claim his package at the post office indicated on the delivery notice within two (2) weeks at the latest. Delivery time is calculated based on postcode, drop off time and destination postcode.

The manufacturing time is specified for each product available for sale on the La Bourgeoise de Renens® website. Manufacturing times are in working days (not manufactured on Sundays and public holidays) If a manufacturing time is 2 to 3 working days, it is necessary to add the manufacturing time to the delivery time. The time announced does not take into account the manufacturing time and the possible detention of the parcel in customs, this time not being foreseeable. La Bourgeoise de Renens® will inform the customer by email of the delivery in progress. Upon receipt of this e-mail, the Customer can take into account the delivery times of the carriers announced on the order page and in his order summary in his my account space. La Bourgeoise de Renens® informs its customers that these delivery times do not include Sundays and public holidays.

Late delivery: In the event of late delivery in relation to the announced deadlines, La Bourgeoise de Renens® first suggests that the Customer check with the carrier that the package is not pending, then, if necessary, contact Customer Service. or La Bourgeoise de Renens®. The Customer will have the right to cancel his order if the delivery of the latter has not taken place at the latest on the delivery date initially indicated to the Customer and subject to a delay resulting neither from the Customer, nor from a case of force majeure. The Customer must declare the loss within 10 days of receiving the shipping notice from La Bourgeoise de Renens®. La Bourgeoise de Renens® will then take care of making the necessary complaints to the carrier concerned. If the package is found, it will be re-routed immediately to the Customer's home. If within fourteen working days and not due to a case of force majeure, the package is not found, the Customer may request the return of the same product at the expense of La Bourgeoise de Renens® or the reimbursement of the amount paid . If the product(s) ordered were no longer available at that time, La Bourgeoise de Renens® will reimburse the Customer for the amount of the products concerned by the loss of the carrier in order to open a dispute or investigation file to carry out a search for the package.

Withdrawal from the workshop of La Bourgeoise de Renens®: La Bourgeoise de Renens® invites you to come and collect your order Free of charge at Chemin du Mottey 24 1020 Renens Switzerland, after having fixed and confirmed the appointment. Free and By appointment the order is available after the manufacturing time indicated on the product page. The order will be delivered to the customer according to his availability and appointment agreed with La Bourgeoise de Renens®. Once your order has the status ready for delivery, the customer receives an email to notify you of this status. At this time, the customer can contact La Bourgeoise de Renens® to arrange an appointment either by email sonia@labourgeoisederenens.ch. The customer undertakes to honor and respect the appointment, the time of the appointment and will notify La Bourgeoise de Renens® of any delay or impossibility to come. La Bourgeoise de Renens® will confirm the appointment and provide you with all the necessary information. NB: the address is not a shop, I am happy to welcome you. Possibility of payment by credit card, cash on site.

Receipt of the Products: by the customer Each delivery is deemed to have been made as soon as the Products are made available to the Customer by the carrier, materialized by the control system used by the carrier. No dispute relating to the delivery itself will be possible if the package appears to have been delivered, the carrier's computer system being authentic. It is the Customer's responsibility to check immediately upon receipt of the Products the conformity and integrity of the Products shipped. Without prejudice to the deadlines available to the Customer under his right of withdrawal as specified in Article 10 below, it is the Customer's responsibility to check the shipments on arrival and to formulate with the carrier any reservations and complaints. which would appear justified in the event of delay, breakage or missing. To do this, the Customer must make full and precise reservations on the delivery note. Any reservation must be confirmed by registered letter to the carrier within three (3) days of receipt. Any reservation of this type must also be notified to La Bourgeoise de Renens® within the same period and in the same form. The Customer will take care in this regard to attach to his shipment a copy of the complaint addressed to the carrier.

Payment: The amount owed by the customer is the amount indicated during the order confirmation. In order to ensure payment security, the La Bourgeoise de Renens® site has an SSL encryption certificate. Confidential data is directly transmitted encrypted to the payment platforms concerned without passing through the physical media of the La Bourgeoise de Renens® server. Payment will be made on the Internet on the official Paypal website. In any case, La Bourgeoise de Renens® reserves the right to refuse any order or any delivery in the event of an existing dispute with the customer, total or partial non-payment of an order, payment by card bank refused or for reasons other than La Bourgeoise de Renens® will reserve the right to explain to its client. The responsibility of La Bourgeoise de Renens® can then in no case be engaged in this respect.

Means of payment: The Means of payment offered on the La Bourgeoise de Renens® website are: Payment with your Paypal account, CB payment, VISA, Credit card SSL secure connection via, Paypal Payment, Bank Transfer, Payment accepted on site at the workshop: account to account or in cash.

Payments for holders of a Paypal account: The choice of payment with Paypal Express is offered from the shopping cart. As a reminder, this transaction is totally free for the customer. Once this payment method has been chosen and confirmation of your basket and choice of payment, the customer is redirected to an SSL Paypal page, where the single entry of the Paypal email and the customer's password will be requested. Once accepted you are redirected to the validation page of the transaction and immediately receive an e-mail from Paypal for this transaction. Keep this e-mail carefully, it contains a Transaction number. You will then receive an e-mail from La Bourgeoise de Renens® confirming payment. For the transaction carried out, We each receive the same Transaction number of type 0EA7XXXXXXXXXXXX3 for acceptance of the transaction. Your personal information, password and e-mail address of your Paypal account are in no way communicated to La Bourgeoise de Renens®. The customer must confirm his commitment by clicking on the "Order" button. The customer understands and accepts that placing an order requires payment. Payment by Paypal account or bank cards links to a page secured by Paypal.

Payments with Your Credit Card: Validate the basket, choose Paypal from the payment methods offered, You are redirected to the secure Paypal site https and SSL. Payments will be secured by the Paypal payment system which uses the SSL protocol (Secure socket Layer), thus ensuring that the information transmitted is encrypted by software and that no third party can read it during transport on the network. Select CB, Visa, Mastercard, American Express... Fill in the Paypal form. You are not obliged to create a Paypal account offered during this step, allowing you to no longer have to communicate your credit card number but simply an e-mail and password. No information concerning your bank details is communicated to the merchant. Check and confirm your payment. Your transaction is instant. Once accepted you are redirected to the validation page of the transaction and immediately receive an e-mail from Paypal for this transaction. Keep this e-mail carefully, it contains a Transaction number. You will then immediately receive an e-mail from La Bourgeoise de Renens® confirming payment. For the transaction carried out, we each receive the same Transaction number of type: 0EA7XXXXXXXXXXXX3 for acceptance of the transaction (reference in case of problem). Bank cards issued by banks domiciled outside Switzerland must be international bank cards. Payments will be made via the secure system. The customer must confirm his commitment by clicking on the "Order" button. The customer understands and accepts that placing an order requires payment. Payment by Paypal account or bank cards links to a page secured by Paypal.

Payment by bank transfer: The customer must confirm his commitment by clicking on the "Order" button. The customer understands and accepts that placing an order requires payment. The order will be validated and produced when we have received your bank transfer. When placing your order, having chosen payment by bank transfer, you will receive the information: Numbers in IBAN + BIC/SWIFT format In order to allow you to make the transfer to your bank. The bank transfer is not made via the La Bourgeoise de Renens® website. The customer must himself make the transfer to his bank. Your order will be reserved for 72 hours so that you have time to send us the transfer.

The Bourgeoise of Renens® - Switzerland

VAT: Not subject
Headquarters: Chemin du Chêne 20 - 1020 Renens Switzerland.
Responsible for publication: Snoussi Sonia
Email address: hello@labourgeoisederenens.com

Cookies: La Bourgeoise de Renens® may place a "cookie" (alphanumeric identifier) ​​on the hard drive of the Internet user's computer, for the sole purpose of being able to recognize it during future visits to the Site. . It is reminded that the Internet user can oppose the recording of "cookies" on his hard disk by configuring his Internet navigation software (Internet Explorer, Safari, etc.) in this sense. To this end, he is recommended to refer to the instructions for use ("Help" section of the browser toolbar) of its Internet browsing software or to obtain any useful information from the publisher of said software.

Use of the content of the Site: La Bourgeoise de Renens® strives to update the content of the Site and to provide Users with accurate information. However, La Bourgeoise de Renens® cannot guarantee the accuracy, precision or completeness of the data appearing on the Site. Consequently, La Bourgeoise de Renens® declines all responsibility for any inaccuracies or omissions relating to the data available on the Site as well as for any damage resulting from fraudulent intrusion by a third party leading to a modification of said data.

Access to the Site: La Bourgeoise de Renens® strives to keep the Site accessible, without being bound by any obligation to do so. It is specified that for the purposes of maintenance, updating, and for any other reason, in particular of a technical nature, access to the Site may be interrupted. La Bourgeoise de Renens® is in no way responsible for these interruptions and the consequences that may result for the User.

The possibilities of exchanges and refunds are possible within 14 days of receipt of your order. Send us an email at hello@labourgeoisederenens.com specifying your order number, as well as the reason for return and your desire for an exchange or refund. Please attach a photo to your email if an item has arrived damaged. You must arrange the return at your convenience, at your expense. If it is an exchange, please return your received product to us and place an order again.

Right of withdrawal: Although all the products available on the online store of La Bourgeoise de Renens® are manufactured in Renens by La Bourgeoise de Renens® only when the order has been validated by the customer. The consumer has a period of fourteen days (14 days) to exercise his right of withdrawal except for so-called tailor-made and personalized products where the right of withdrawal cannot apply. All products may be subject to an exchange, a credit note or a refund except for those bearing a contrary mention: the products said to be tailor-made and personalized.

Contact details for exercising his right of withdrawal: To apply his right of withdrawal from La Bourgeoise de Renens®, the customer has the following means: by email hello@labourgeoisederenens.com or simply via the contact form

Confirmation: La Bourgeoise de Renens® will acknowledge receipt and will immediately send the customer an acknowledgment of receipt of the withdrawal on a durable medium, in this case by e-mail. La Bourgeoise de Renens® will however ensure that the law is indeed applicable for the product ordered by the customer and if it is not a tailor-made product.

Product return: The customer must return or return his order to La Bourgeoise de Renens® without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw. The deadline is met if you send the products before the expiry of the 14-day period.
The customer must return his order at his own expense to the following address: To make a return, the customer must inform customer service by email or telephone and send the package to the address that will be communicated to him: La Bourgeoise de Renens® Chemin du Mottey 24 1020 Renens Return costs will be borne by the customer. Please note that we do not accept parcels sent postage due. The customer is responsible for the return delivery of the products to La Bourgeoise de Renens®.
Will be refused by La Bourgeoise de Renens®: any damaged item which has not been the subject of comments or express reservations by the customer upon delivery. All the items having been worn and/or washed, the boxes damaged, any product not having remained in the original conditions as La Bourgeoise de Renens® gave it to the customer.
To be accepted by La Bourgeoise de Renens®: all items and packaging must be returned in their original condition as received by the customer. Only items returned in their original packaging (box, pouches, boxes, gift boxes, etc.) will be accepted.
La Bourgeoise de Renens® thus reserves the right to accept or refuse the returned item depending on its quality. La Bourgeoise de Renens® may apply a discount to the product and its value if it is damaged.

Withdrawal not applicable: Withdrawal cannot be exercised for goods made according to the consumer's specifications or clearly personalized; Sealed products which have been unsealed after delivery and therefore cannot be returned for reasons of health protection or hygiene.

Reimbursement: If the customer so wishes, La Bourgeoise de Renens® may issue a credit note for the purchase of another product on the La Bourgeoise de Renens® website equivalent to the total amount paid including delivery costs to the exception of the delivery costs offered and additional costs due under your option for an express delivery method or other than the standard delivery that we offer, without delay and in any event within 14 days from the day on which we have been informed of your decision to withdraw.

Guarantee & alteration service Right of conformity and guarantee. La Bourgeoise de Renens® guarantees that the products manufactured by it comply with the use expected of them, and do not present any hidden faults or defects making them dangerous or unsuitable for their normal use. a warning about magnetism and the risks for pacemaker carriers are highlighted above.

Alterations after-sales service La Bourgeoise de Renens® offers the customer product follow-up and so-called "touch-ups" for products of its brand only. To redo the central seam of a Renate®, fixing the ring or the magnetic band or the fixed or interchangeable termination.

If you are in Switzerland, nothing could be simpler:
- Contact La Bourgeoise de Renens® by email and make an appointment to come and drop off your Renate® so that she can redo the alterations (the delay will be around 2-3 days) and then you can come and pick up your Renate ® refurbished by La Bourgeoise de Renens®.
- Contact La Bourgeoise de Renens® by email, at which time La Bourgeoise de Renens® will validate your return and ask you to send your Renate® by post by registered mail (for safety and to minimize costs)
- the shipment is at your expense and the return will be at the expense of La Bourgeoise de Renens®.
- Take an A4 cardboard envelope, send only what is damaged, fold your Renate® on the flat length so that it fits in the envelope.
- Add on a sheet your name, first name, address and order number if you have it.
- Send your Renate® by registered post (please note that the delays are 1 to 3 days in Switzerland)
- Upon receipt, La Bourgeoise de Renens® will confirm receipt of your Renate®, and will do what is necessary to refurbish it.

The requested time is 2 to 3 days for the touch-up service - As soon as your Renate® is ready, La Bourgeoise de Renens® will inform you of its shipment (at its expense) the delivery time will be 2 to 3 days. This service is free the first time and will be charged for the second time. An estimate according to the alterations will be communicated to you. Please note that stains will not be cleaned by La Bourgeoise de Renens®. Damaged fabrics, holes worn by time cannot be replaced by La Bourgeoise de Renens®.

Right of return: In the event of receipt of a non-compliant Product, the Customer is authorized to return the non-compliant Product to La Bourgeoise de Renens® within thirty (30) days of receipt of the Product. Return costs will be borne by the customer. Please note that we do not accept parcels sent postage due. The customer is responsible for the return delivery of the products to La Bourgeoise de Renens®. La Bourgeoise de Renens® will carry out a check on the non-conformity of the Product which, if confirmed, will automatically lead to reimbursement for the benefit of the Customer. This refund will be made to the bank account debited when ordering the Product within thirty (30) days after receipt by La Bourgeoise de Renens® of the non-compliant Product. This refund will also include the refund of the initial delivery costs. if all the Products delivered are returned. If the entire order is not returned in its entirety, no refund of the initial delivery costs will be made. Any risk related to the return of the Product remains the responsibility of the Customer.

Will be refused by La Bourgeoise de Renens®: any damaged item which has not been the subject of comments or express reservations by the customer upon delivery. All the items having been worn and/or washed, the boxes damaged, any product not having remained in the original conditions as La Bourgeoise de Renens® gave it to the customer.

Exchanges and returns - Exchange request: All products can be exchanged or refunded except for those marked otherwise, such as customization called "tailor-made" by La Bourgeoise de Renens®.
The customer can exchange for the same product in another size. Or exchange for another product of their choice, or request a credit note or reimbursement equivalent to the totality of the sums paid including the delivery costs with the exception of the delivery costs offered and additional costs due under your option for a express delivery method or other than the standard delivery offered by us.
The customer has fourteen days (14 days) from the day of the order to inform La Bourgeoise de Renens® of his intention to exchange a product. It is essential that the customer makes a return request by email from his customer area in order to obtain a return authorization number as well as for exchanges. The exchange will only take place once. The customer has the following means: by email: sonia@labourgeoisederenens.ch or simply via the contact form. The customer will however have to announce his new choice concerning the size, the new desired product or the request for credit or reimbursement.

Confirmation: La Bourgeoise de Renens® will acknowledge receipt and will immediately send the customer an acknowledgment of receipt of the exchange request on a durable medium, in this case by e-mail. La Bourgeoise de Renens® will however ensure that the condition is indeed applicable for the product ordered by the customer and if it is not a made-to-measure product. During this time, La Bourgeoise de Renens® will manufacture the new product requested in exchange by the customer. This will only be shipped after receipt of the product returned by the customer.

Product return: The customer must return or return his order to La Bourgeoise de Renens® without undue delay and, at the latest, within fourteen days following the communication of his decision to make an exchange. The deadline is met if you send the products before the expiry of the 14-day deadline.

The customer must return his order at his own expense to the following address: To make a return, the customer must inform customer service by email and send the package to the following address: La Bourgeoise de Renens® Chemin du Mottey 24 1020 Renens Swiss. Return costs will be borne by the customer. Please note that we do not accept parcels sent postage due. The customer is responsible for the return delivery of the products to La Bourgeoise de Renens®. Will be refused by La Bourgeoise de Renens®: any damaged item which has not been the subject of comments or express reservations by the customer upon delivery. All items having been worn and/or washed, damaged boxes. To be accepted by La Bourgeoise de Renens®: all items and packaging must be returned in their original condition as received by the customer. Only items returned in their original packaging (box, pouches, boxes, gift boxes, etc.) will be accepted. La Bourgeoise de Renens® thus reserves the right to accept or refuse the returned item depending on its quality. During this time, La Bourgeoise de Renens® will manufacture the new product requested in exchange by the customer. This will only be shipped after receipt of the product returned by the customer.

Returns of the new product: Once the exchanged product has been received by La Bourgeoise de Renens®, the latter will send the customer the new product. This will only be sent at the expense of La Bourgeoise de Renens® after receipt of the product returned by the customer.

Credit note : If the customer so wishes, La Bourgeoise de Renens® may issue a credit note for the purchase of another product on the La Bourgeoise de Renens® site equivalent to the total amount paid including delivery costs to the customer. exception of the delivery costs offered and additional costs due under your option for an express delivery method or other than the standard delivery that we offer, without delay and in any event within 14 days from the day on which we have been informed of your decision to withdraw. The validity period of the credit will be unlimited and will be in the form of a code given to the customer. The code will be used by the customer when placing a new order on the La Bourgeoise de Renens® website (code to be entered in the code area below the order summary) The calculation will be immediate and the reduction equivalent to the amount paid by the customer for his present order exchanged version have. This amount will be deducted from the chosen product. The code is only valid once. If the customer makes a purchase that is less than the amount of the credit available to him, La Bourgeoise de Renens® can offer to give him another credit or refund the rest of the credit. The customer may at any time contact La Bourgeoise de Renens® for further information or special requests from the customer.

Resale: La Bourgeoise de Renens® reserves full exclusivity for you and only distributes its products on its own online store. You are free to resell your product.

Sale products cannot be returned or exchanged. Orders are neither prepared nor shipped on weekends and public holidays.

THE USEFUL Delivery prices Accessories prices Contact Magnetism 🧲 Size guide 📏 L'ange-BR®, the guarantee 🪶 My univerSale tailor 🌟

The Renate® and all its variations are original protected BR® creations. All rights reserved © La Bourgeoise de Renens®, Switzerland, 2014. Any reproduction or adaptation without authorization is prohibited.

All texts, comments, works, illustrations and images reproduced on www.labourgeoisederenens.ch are reserved under copyright as well as intellectual property and those, for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site www.labourgeoisederenens.ch is strictly prohibited without prior agreement.

By accessing the Site, the User is granted a limited license to use said Site. This license grants the User a limited, non-exclusive right of use and for his private use only, on the content of the Site. All elements of the labourgeoisederenens.ch site, such as visuals, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of La Bourgeoise de Renens®. The user who has a website for personal use and who wishes to place, for personal use, on his site a simple link referring directly to the site of labourgeoisederenens.ch, must obligatorily request the authorization of La Bourgeoise de Renens beforehand. ®. On the other hand, any hypertext link referring to the labourgeoisederenens.ch site and using in particular the technique of framing, deep-linking, in-line linking or any other deep linking technique is in any case strictly prohibited. In any case, any link, even tacitly authorized, must be removed on simple request from La Bourgeoise de Renens®. Hypertext links may refer to sites other than labourgeoisederenens.ch. The latter disclaims all liability in the event that the content of these sites contravenes the laws and regulations in force. Any reproduction or representation, in whole or in part, of the site, or of any of the elements that make it up, on any medium whatsoever, and in any form whatsoever, for other purposes, and in particular commercial, is expressly prohibited. Any unauthorized use constitutes an infringement punishable by law. The Site is an open mind protected by intellectual property law. The Site and each of its constituent elements (such as trademarks, logos, photographs, images, illustrations, models, clothing, accessories, graphics, text patterns, video clips) are the exclusive property of La Bourgeoise de Renens®, which alone is authorized to use the related intellectual property rights and personality rights, which does not grant any license or any right other than that of consulting the site: labourgeoisederenens.ch and all its sub-domains. The reproduction of all documents published on the site is only authorized for the exclusive purposes of information for strictly personal and private use. Any reproduction or representation, in whole or in part, of the site, or of any of the elements that make it up, on any medium whatsoever, and in any form whatsoever, for other purposes, and in particular commercial, is expressly prohibited. Any unauthorized use constitutes an infringement punishable by law.

COMMITMENT AND APPLICABLE CONDITION Your commitment: By clicking on the "Order" button or the "validate" button at the end of the ordering process, the customer declares to accept the order and all of the general conditions of sale. This document can be kept and reproduced by the Customer, by means of their printing. These general conditions may be modified at any time by La Bourgeoise de Renens®.

These general conditions of sale, in force on the date indicated above, will apply as long as they appear on the website of La Bourgeoise de Renens®.

(hereinafter referred to as the "Site: www.labourgeoisederenens.ch"), and aim to define the terms of sale between La Bourgeoise de Renens® and the customer, from the order to the services, including payment and delivery. To be honored by La Bourgeoise de Renens®, your order will only be taken into account after you have ticked the box “I accept these General Terms and Conditions of Sale”.

La Bourgeoise de Renens® makes it impossible to sell products without first accepting the clauses below. The customer declares to accept the order and all of the general conditions of sale.

Scope: These general conditions of sale are applicable to all sales of Products, via the Site, for delivery in metropolitan France, Monaco and in the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus , Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Guadeloupe, French Guianas, Martinique, New Caledonia, French Polynesia, Reunion, Saint Barthélémy, Saint Martin, Saint Pierre and Miquelon, Norway, Maghreb, Eastern European countries, Moldova - Turkey - Morocco - Tunisia - Iceland - Macedonia - Man Island - San Marino - Norway - San Marino - Montenegro - Algeria - Norway, USA, Canada, Australia, Japan, China, South Korea, Near and Middle East

Products: La Bourgeoise de Renens® aims to sell accessories for men and women. The accessories available on the Eshop of La Bourgeoise de Renens® are governed by these General Conditions of Sale. All products available on the La Bourgeoise de Renens® website are entirely manufactured in Renens, Switzerland, by La Bourgeoise de Renens®. La Bourgeoise de Renens® communicates to the consumer, in a readable and understandable way: the essential information and characteristics of each product, the price, the manufacturing time or immediate availability. However, if an error or omission by La Bourgeoise de Renens® may have occurred, La Bourgeoise de Renens® cannot be held liable. For technical reasons, the actual rendering of the products may sometimes differ slightly from that of the photographs presented on the Site. The photos and description texts do not enter into the contractual field. The products are those listed for sale on the day of consultation by the user.

Products made in Renens, Switzerland: Product availability Limited edition All the products offered by La Bourgeoise de Renens® are in limited edition. To allow the customer to have the possibility of wearing an exclusive product, these are therefore available in limited edition, this mention: "limited edition of xx copies" is indicated on the product pages. Once the limited edition is over, the product will display end of limited edition. At this time the product is definitively put on sale and listed in the category: They have an owner”. A customer cannot demand from La Bourgeoise de Renens® a product whose limited edition has ended.

Products made to order “tailor-made” All made-to-measure products from La Bourgeoise de Renens® are manufactured only as soon as the order is validated by the customer. Only the customer's order validates the manufacture of the product of his choice. This is a service offered by La Bourgeoise de Renens® which allows customers to personalize their product. It is important to take into account the manufacturing time to estimate your delivery time.

100% Made in Switzerland confection: All the products available on the La Bourgeoise de Renens® website are entirely made in Renens, Switzerland. Your order is carried out in its entirety by La Bourgeoise de Renens® from the creation, the cutting, the integral assembly in its workshop located at Chemin du Mottey 24, 1020 Renens, Switzerland.

Personalization of products: All the products available on the La Bourgeoise de Renens® shop can be personalized by the customer. Personalization is not mandatory, the customer has the option of choosing the product manufactured by default and without any personalization.

Is considered as customization Called "made to measure" by La Bourgeoise de Renens®: The Renate® ordered via the form. A precise model specially developed at the request of the customer. In this case, the right of withdrawal cannot apply. Exchange and refund not possible.

Manufacturing times / Availability of products: The products offered by La Bourgeoise de Renens® on the linked store are not immediately available. For made-to-measure Renate® orders, manufacturing times are in working days (not manufactured on Sundays and public holidays). It is therefore important to take into account the manufacturing time to estimate your delivery time. The manufacturing time may vary depending on the number of orders that La Bourgeoise de Renens® must manufacture. If the manufacturing time proves to be longer, due in particular to a large number of orders, La Bourgeoise de Renens® will immediately inform the customer by email. During the busy periods of the end of the year holidays, the announced deadlines may be extended. The deadline will not exceed 20 days. The customer may contact La Bourgeoise de Renens® by email or telephone for more details on the delay and will be able to see the arrangements to be made with La Bourgeoise de Renens® concerning his order and apply the right of withdrawal and reimbursement beyond the time limit.

The prices listed on the site are inclusive of VAT in Swiss Francs Chf. La Bourgeoise de Renens® is not subject to VAT due to its self-employed status. VAT Not applicable. La Bourgeoise de Renens® reserves the right to modify its prices at any time. However, these prices cannot be modified once the order has been validated. The price is exclusive of transport and packaging costs. The prices indicated do not take into account the shipping costs which will be added to the total of the order and will be specified to the customer during the final validation of his order. The amount of shipping costs depends on the country of delivery and the mode of transport chosen. The products remain the property of La Bourgeoise de Renens® until full payment of the price. The prices invoiced are those in force at the time of the order. Outside Switzerland, Customs duties may be required. Any order placed on the site and shipped outside Switzerland may be subject to taxes or customs duties. These costs related to delivery are the responsibility of the customer and are his responsibility. La Bourgeoise de Renens® is not required to inform the User of the taxes or customs duties applicable to the countries of delivery. All orders are payable in Chf.

Order and registration: Orders are placed in Chf. Only the customer's order validates the manufacture of the product of his choice. The Customer will have the possibility, before definitively validating his Order, to return to the previous pages and to correct and modify his Order and the information provided beforehand before confirming it to express his acceptance. The La Bourgeoise de Renens® site has a secure SSL connection with a certificate when the customer arrives in the order summary. The customer who places an order directly on the La Bourgeoise de Renens® website must follow the procedure: Add to basket: The customer will choose the different products by clicking on the link “Add to my basket visible in my account. At any time, he will have the possibility of obtaining a summary of the selected products by clicking on the link "my basket" or of continuing his purchases.

Account and order through PayPal Account: Simply log in with your PayPal account. If you also use PayPal for payment, you can skip several steps and checkout faster. The customer can simply create a customer account using his Paypal account. All you have to do is click on the button to create an account with Paypal when ordering. La Bourgeoise de Renens® will only receive important customer information, namely: Civility, surname, first name, complete delivery address, e-mail and a telephone number (mobile or landline). Under no circumstances does La Bourgeoise de Renens® receive account information, bank cards and any other private information concerning the customer's Paypal account from Paypal. La Bourgeoise de Renens® cannot be held responsible for the information transmitted by Paypal if it is incorrect.

Delivery address: Once the customer has been identified, the customer must validate the delivery address, his contact details and the delivery address of the package. The customer must ensure the conformity of each information provided when ordering. The customer can modify his information simply by clicking on the modify button when registering. The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides and ensure that the carrier has been chosen. La Bourgeoise de Renens® cannot be held responsible for any input errors and the consequences in terms of delays or delivery errors. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the Customer. For delivery, a telephone number where the customer will be easily reachable will be requested and mandatory.

Choice of delivery method: Once the customer has been identified, the customer must validate the delivery address, their contact details and the delivery address of the package. La Bourgeoise de Renens® offers you several choices on the types of deliveries according to the methods and the list below. The means of delivery and prices will be displayed according to your address indicated beforehand. The customer must ensure the conformity of each information provided when ordering. The customer can modify his information simply by clicking on the modify button when registering. The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides and ensure that the carrier has been chosen. La Bourgeoise de Renens® cannot be held responsible for any input errors and the consequences in terms of delays or delivery errors. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the Customer.

Order with obligation to purchase: By clicking on the "Order" button, the Customer must, after having read these General Conditions of Sale, tick the box "I have read and I accept the General Conditions of Sale ". The Customer will then be considered as having accepted these General Conditions of Sale and the fact that his order implies a payment obligation. The order will be considered firm and final by La Bourgeoise de Renens® as soon as payment is made and validated. These general conditions of sale and right of withdrawal are available on a durable medium on the La Bourgeoise de Renens® website and will be sent in the summary email of your order, a pdf download is also available.

Choice of means of payment: After acceptance of the conditions, the customer may choose his means of payment from among the means of payment offered by La Bourgeoise de Renens® and announced on each product page of the site. The customer must confirm his commitment by clicking on the "Order" button at this time, the customer understands and accepts that placing an order requires payment. Order with your Paypal account or SSL bank card, Iban bank transfer. The customer will be redirected to the page corresponding to the chosen payment and to be honored and taken into account. Payment by Paypal account or bank cards links to a page secured by Paypal.

Validation: of the order can only be registered on the site if the customer has clearly identified himself by entering his e-mail address and his password which are strictly personal to him. Once the user is identified, he will have to validate the delivery address. To be honored and taken into account, the customer must confirm his commitment by clicking on the "Order" button. The customer understands and accepts that placing an order requires payment. The customer therefore understands that this order requires immediate payment for the order to be taken into account. Any order implies acceptance of the prices and description of the products available for sale. The Customer must therefore provide a valid e-mail address when filling in the fields relating to his identity.

Order tracking: The Customer will be given a parcel number. He can follow the status of his order on the post office website at this address: https://www.post.ch/fr

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